There is a lot a new online casino can get wrong about casino players. For example, assuming the player is here only for the money. Of course, everyone wants to win. But that doesn’t stop a player from enjoying online casino, real money, no download slots even on an unlucky evening.
Players, and most will back this up, are looking for great time. For a smooth experience. In short, we are all looking for value. Value, which usually takes on one of these three paths: monetary gain, entertainment, appreciation. There are more ways how casinos can make their players happy but these three are the most significant.
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Casinos don’t get this one wrong as often as the rest. But it’s also the easiest one to fulfil. Mostly because the players want to win, but don’t expect it to.
It is no secret that casino have the house edge. Players know it well when they come in. However, some, because of arrogance, believe the house edge won’t stop them from winning. While others see it as a nice addition to the whole ‘online casino real money, no download needed’ experience.
If you win, great.
If not, at least you had a great time, right?
That’s why the best advice you will ever hear is: only play with the money you can lose. Most non-players think it is because you will go bankrupt. No, most likely one day at the casino will not have life-shattering consequences. But losing the money you care about simply ruins the experience.
Financial value at a casino is not about actual money won, but the whole potential. That’s why players love jackpot slots. That’s why slots such as Mega Moolah and so many others have not one, but several jackpots running simultaneously. Becoming the next casino millionaire – that’s the dream.
What can casinos get wrong in the entertainment department? They don’t even develop the slots, but rather use casino game developers. You probably have heard about brands like NetEnt, MicroGaming and QuickSpin. All the casino does is pick the ones they want to feature for their players.
But that may be the whole problem. It goes beyond slots. Players want a smooth online casino real money, no download-needed experience. Any casino that considers that their only job is to provide the slots is going to lose long-term.
We have players that join the casino, put their own hard-money in, play games that they are not in favor of winning. They want something in return. A stunning casino. Fast loading speeds. Smooth browsing. Easy to use filters. A reward system (we’ll get to that later).
That’s why it’s much easier for a large, multi-page, casino brand as opposed to single page casinos. Especially, when big brands are able to extend their offering to live casinos, poker games, sports betting and bingo. New, single page casinos that are popping up in 2018 like crazy have the only advantage – mobile optimization.
When you come to this kind of a casino, no matter whether you use your desktop computer, 10-inch tablet or a smartphone, the site as well as the slots adapt to your screen to provide the best online casino, real money no download experience. Big brands usually opt for building apps which for the player is just an additional step to take to reach their favorite games.
Value of appreciation
Different players search for various things. But it is in our nature to expect appreciation. Casinos can show appreciation in two ways. Through rewards such as bonuses and gifts and general communication.
There is a reason why we didn’t include bonuses among the financial value. You can find initial deposit or welcome bonuses in each of the online casino. It’s the hook for a casino to persuade you to come aboard. But from that point on, casinos don’t HAVE to offer you anything else to play. But great casinos will.
Whether it’s weekly promotions giving your double the comp points, free spins on your birthday, bonuses to try out new games. It’s just a nice way of saying ‘Thank you for playing here’ At the same time, it benefits the casino, but it’s surprising how many of these online platforms forget that.
The second way to show appreciation is by using general channels of communication. It has never been easier to hold a conversation with your customers. However, it’s also extremely easy to make mistakes. Either through no communication or bad customer service casinos can lose most of the players. While it’s hard to find an ideal casino, some are willing to listen to feedback, and some are not.
After all, its customers are what keeps the casino afloat. It’s a time when the competition is two clicks away. Showing your appreciation is not only common courtesy, it’s good business. Casinos that fail to see that will not survive.
That’s why you as a player should never settle down for mediocre service. It’s not only about teaching that casino a lesson. It’s an investment. If you spend the time to try and find the casino that matches all three of the criteria, you will save yourself time and money. Lots of it.
It’s not hard if you couple reviews sites with a bit of your own research. Contact customer support first, check out social media channels for that casino. Look beyond the first deposit bonus. Maybe even start with a no deposit bonus (which is free) and test how casino treats their players firsthand.
Look at it as an adventure. It’s worth it.